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How We Help Our Customers Get The Right Monitoring Technology

In a competitive market place, where decision-makers have multiple routes to market and in many cases, only a limited amount of time to ensure that their tool of choice achieves their outlined requirements KedronUK have over 15 Year’s experience of designing, installing and supporting IT management projects meaning we have a tried and tested consultative approach that ensures intelligent solutions and happy Customers!

We asked one of our Account Executives, Phil Simms to describe how we do that and below is what he said.

“I’ve worked at KedronUK now for 3 years and what I love about the role is I am always confident that if my colleagues in the Technical team say they can do something for a Customer, I am confident that we are able to deliver. My roles is Sales, but I’d find it impossible to that if I wasn’t sure we could deliver a quality solution and build a long term Customer relationship.

Our engagements are broken down into 3 key areas – PLAN, PROVIDE, ASSURE.

PLAN - All of our engagements start with a discovery meeting, where we need to understand what the Customer's objectives are, what other stakeholders need and where the business wants to get to with their investment. We also need to understand the Customer's unique environment, how it comes together and how our solutions will work within it.

Now, many Companies have just a couple of options when it comes to IT Management Tools and will look to bend those available features into the Customers’ requirements. Something that makes KedronUK unique is that we have a broad range of established Partnerships, each a leader in its field, meaning we can look pragmatically at a Customer’s requirements and select the best fit technology to meet those requirements. 

Based on that, we produce a recommendation document with a high-level solution design which also provides an idea of costs. This is provided free of charge.

When the deliverables are agreed Kedron are able to deliver a fully project managed proof of concept where the Customer can see the solution working in the Customers environment delivering on their requirements. 

PROVIDE - So Provide is our installation and configuration service. Again, something that makes us stand out is that we produce a Statement of Work (SoW) that captures the mutually agreed technical specification so there is no doubt about what our objectives is.

The Customer is then assigned a Project Manager who applies a proven Project Management and Delivery Process. Including Robust Assurance & Quality Testing. He then produces a project plan which is followed by our delivery teams and managed by him to make sure everything runs to a schedule. At that point, handover training will be completed.

ASSURE - Post installation we provide various levels of service depending on our Customers support requirements, sometimes this is just 9-5 telephone support and sometimes it might be governing the system on the Customer's behalf, integrating with their teams on a 24x7 basis.

Whatever the service-level they choose, all Customers get ongoing Technical Account Management with a core goal of making sure the solution stays up to date with the Customer's dynamic environment and continuously improves.“

A good explanation from Phil of how we work here at KedronUK, please get in touch here if you’re interested in finding out what our Technical Experts would recommend for you, there’s no charge for the initial consultation!

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