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How Mature is Your IT Ops?

KedronUK has been working in Network, Application and Service Management with some of the UK’s largest Enterprises for over 15 years, and in that time has seen many of its Customers progress through what Gartner describes as, the IT Service Assurance Maturity Model. 

Many Customers get stuck at a particular level and focus on firefighting immediate challenges, without a strategic roadmap or direction of where their investment in Monitoring is going to take them.

The result of this is multiple un-associated purchases that may answer today's problem, but require a totally new investment for tomorrows next challenge. This results in a “zoo of tools”. 

KedronUK can clearly see that many organisations are looking to advance in IT Service Assurance Maturity, but find they don’t get time to plan for this due to immediate issues. The pragmatic truth is that in order to achieve all of the short and long-term requirements, the answer does not lie in one Vendor technology or management data source.

Another fact that should be considered is that often when consulting with organisations we find that there are multiple sources of trusted information already within the business. These data sources can be integrated and utilised alongside new monitoring technology to provide an enriched and more service aligned view. 

Typical targets for this include:

·     Public Cloud Provider Data
·     Service Desk Data (ServiceNow etc)
·     Existing Domain Monitoring Tools
·     CMDB
·     Business Intelligence Data

Therefore, typically when KedronUK proposes a solution to the Customer, we look to build management platform ecosystem that will allow integration of data source that they already possess and also those that they may wish to invest in later, without any Vendor lock-in. 

This approach provides unrivaled future proofing, flexibility and effectively a Single Pane of Glass of all stakeholders which simplifies reporting and reduces incident triage time.

Application Service Management

We’ve been helping our Customers working in IT Operations to visualise and manage their key services the way they want to see them for a long time.

There are also, of course, many different definitions of service, and the one we really focus on for IT Operation Customers is; Application Service Management. You can read more about this definition in our Whitepaper by our sister Company ServiceVisual here. 

A recurring theme is that they ask us to create the infamous “Single Pane of Glass”. Where they can view the health of their key services by integrating data from multiple data sources or tools and intelligently display Service Availability.
We often find this concept needs further discussion and development with our Customer, to truly get them somewhere that the work involved in creating such views and workflows is justifiable and Operationally beneficial.
We find many Vendors talk about “Single Pane of Glass” or “Manager of Managers”, but the reality is often disappointing for end users. They seem to either end up with uncorrelated and unintelligent data “dumped” into a dashboard or a complex platform that take too long (and costs too much) to create in the first place, and often is impossible to keep up to date.

The key to doing this successfully is the perfect combination of software tech, proven workflow, and discovery and service configuration expertise.

We deliver this ability in two flavours, one of which is a fully delivered Managed Service. Feel free to get in touch or view our recent video where one of our Solution Architects explains the challenge and approach in more detail.

Reducing the Weight of Your APM Tool Bag

As KedronUK are exclusively focussed in the area of Network, Application and Business Service Performance Management, we are constantly reviewing the Market to help our Customers achieve the visibility they need, in the most operationally and cost-efficient way possible.

When it comes to Application Performance Management (APM) there are several disciplines and data source types our Clients can access. As we have discussed previously, there is usually merit in mixing perspective to get the best and most holistic view of what’s happening.

New SolarWinds Orion Release – An Overview by our Resident SolarWinds Expert

Our resident SolarWinds Expert Brian Steele shares his opinions on the latest updates from SolarWinds and what they mean to the current users.

Brian is an extremely experienced consultant specialising in SolarWinds and has led the delivery of many of our largest and most complex SolarWinds deployments, along with our Team of SolarWinds Certified Engineers.

The team specialises in helping SolarWinds users to get the most out of their software investment, this includes system optimisation, custom dashboards, custom reports, complex alerting structures and integration with 3rd party systems for an integrated approach to IT Operations.

To book a free 1 hour SolarWinds consultation with Brian, click here


This is a significant release with some interesting and practical new features to help you save time and resources. If you are running your SolarWinds ORION system on Windows/SQL 2008 I strongly recommend upgrading to Windows 2012/2016 and SQL 2014/2016 to future proof your investment. If you still think you don’t want to upgrade then bear in mind that I have read all 71 of the following fix notices (and this is just for ORION Platform Services and NPM) and have found several fixed issues relating to polling lockups, inconsistent data, resource hogging and performance.


On the 13th September 2017 SolarWinds released significant updates across a raft of modules. For the last three weeks I have been working with these new modules performing installs, upgrades and feature investigations… here are my findings:

New Module Releases:
  • ORION Platform Services – 2017.3
  • NPM (Network Performance Monitor) - v12.2
  • NTA (NetFlow Traffic Analyser) – v4.2.3
  • NCM (Network Configuration Manager) – v7.7
  • SAM (Server & Application Monitor) – v6.4 HF1
  • WPM (Web Performance Monitor) – v2.2.1
  • VM (Virtualisation Manager) – v8.0
  • SRM (Storage Recourse Monitor) – v6.5
  • IPAM (IP Address Manager) – v4.5.2
  • VNQM (VoIP & Network Quality Manager) – v4.4.1

So what are the BIG changes?

New Install Process - The first big change is the new installation process, which I have been eagerly anticipating for the last 12+ months. Gone is the old cumbersome installation process, which required you to download then install modules one by one and then manually apply the required patches. With the new installation process, you select the modules you need from a list and everything else (download, install & patch) is automated for you. I was able to install all ten modules in 90 minutes compared to 1-2 days.

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